How fees and membership work
Every request is quoted first, with the full cost and any fee of ours shown, and nothing is booked until you confirm.
How a quote works
Tell us what you need, as much or as little as you know. We check what is actually available and come back with a quote.
- Every request is quoted first, with the full cost and any fee of ours shown.
- Nothing is booked until you confirm.
- In the app, a quote sets out what is included and what it costs, and you approve and pay it there.
What shapes a price
There is no standard price list: each arrangement is quoted for the request. These are what move a price most.
- The season and the date
- How many are coming
- How much notice we have
- The vessel, vehicle or venue
- How private you would like it
- Extras arranged around it
Our fee, with or without a membership
Without a membership, our fee is set per standard request. A membership includes a number of standard requests each month with no fee.
Without a membership
R350 per standard request
- Each standard request carries a R350 fee, shown on its quote
Cohen Access
R149.99 a month or R1,499.99 a year
- Your first two standard requests each month with no fee
- Replies within four hours
- Personalised restaurant and experience recommendations
- Member-only partner benefits
- Early access to events and new experiences
- Unlimited saved places and wish lists
- Live booking and itinerary tracking
Cohen Priority
R4,999 a year
- Everything in Access
- Your first eight standard requests each month with no fee
- Replies within 30 minutes during operating hours
- Restaurant cancellation and wait-list monitoring
- Profiles for a partner and children
- Two personalised itineraries a month
- Priority in peak season
- Urgent help through live concierge chat
Cohen Black
By application only
- A dedicated concierge
- Unlimited reasonable standard requests
- 24-hour urgent support
After the allowance, each further standard request carries a R150 concierge fee.
Memberships are bought in the Cohen Concierge app on iPhone: open Profile, then Membership.
Deposits and payment
- Larger bookings, such as villas, yachts and events, may need a deposit.
- All terms are confirmed before anything is charged.
- Payment is by EFT, credit card or international wire transfer.
- Card payments go through Yoco's secure payment page, so we never see or store your card number.
Frequently asked questions
Is there a fee without a membership?
Yes. Each standard request carries a R350 fee, shown on its quote, and nothing is booked until you confirm.
How many requests does a membership include with no fee?
Cohen Access includes your first two standard requests each month with no fee, and Cohen Priority your first eight. After the allowance, each further standard request carries a R150 concierge fee. Cohen Black includes unlimited reasonable standard requests.
What do Cohen Access and Cohen Priority cost?
Cohen Access is R149.99 a month or R1,499.99 a year. Cohen Priority is R4,999 a year.
How do I become a member?
Cohen Access and Cohen Priority are bought in the Cohen Concierge app on iPhone: open Profile, then Membership. Cohen Black is by application only.
Do larger bookings need a deposit?
Larger bookings, such as villas, yachts and events, may need a deposit. All terms are confirmed before anything is charged.
How can I pay?
By EFT, credit card or international wire transfer. Card payments go through Yoco's secure payment page.
Continue planning
Contact Cohen Concierge: +27 82 506 4147 or info@cohenconcierge.co.