How our Cape Town concierge service works

Send the brief, review the options, and confirm the arrangement that fits. We coordinate transport, dining, stays and experiences using the details confirmed for your request.

Request

Tell us what you need via form, WhatsApp, or chat.

Confirm

We source the best options and confirm details with you.

Enjoy

Sit back while we handle every detail seamlessly.

One message in, a considered proposal back

This is an example of what a request turns into: options worth choosing between, what we would arrange around them, and nothing booked until you say so.

An example: Proposal for a celebration dinner for two, Saturday

• Option one: A window table at a restaurant on the Atlantic Seaboard. Seated at 19:30, timed for the last of the light. Your dietary notes passed on in advance. Cost confirmed with you before anything is booked.
• Option two: A private chef at your villa. A menu you approve beforehand, served on your terrace, the kitchen left as it was found. Cost confirmed with you before anything is booked.

Arranged around it:

• A driver collects you at 19:00 and waits
• Flowers on the table, if you would like them
• Tomorrow's plans confirmed before you sleep

Reply with the option you prefer, or what you would change. Nothing is booked until you confirm.

Good to know

How our fees work

Every arrangement is quoted first, with the full cost and any fee of ours shown, and nothing is booked until you confirm.

Members' standard requests are fee-free within their monthly allowance; after that, each further standard request carries a R150 concierge fee. Cohen Black requests are unlimited. Without a membership, any fee for a request is shown on its quote.

What shapes the cost:

• The season and the date
• How many are coming
• How much notice we have
• The vessel, vehicle or venue
• How private you would like it
• Extras arranged around it

How fees and membership work

How we choose partners

We work with a select, exclusive circle of partners, and each is chosen on one basis: what is best for our clients.

We do not publish partner names. When we arrange something for you, you will know exactly who is involved.

Our privacy promise

What we keep: Only what you send us to arrange something: your name, how to reach you, and the details of what you would like.

For how long: Requests and our conversations about them, about three years. Dietary and accessibility details, 90 days after your booking ends. Payment records, seven years, as the law requires.

Never sold: We do not sell your information. Card payments happen on Yoco's secure payment page, so we never see or store your card number.

Yours to ask about: You can ask us to show, correct or delete what we hold at any time by writing to info@cohenconcierge.co.

What makes a useful request

Include dates, locations, guest numbers, timing, preferences and any practical constraints. For yachts, experiences and accommodation, weather, operator availability and booking terms are checked and confirmed for each request.

We share current availability, costs and applicable terms before you commit. If plans change, send the updated details so the arrangement can be reviewed again.